Expose APIs for Real-time Monitoring

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2 Comentarios

  • James Cory

    I agree wholeheartedly.  This will allow us to incorporate our chat metrics into the rest of our standardized visual management, which is what our agents and team leads are comfortable viewing.

    1
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi James and Clark,

    This is something we are actively working on now and a beta program should be available in the next month or so.

    More information on the beta will be posted here on the help center.

    Thanks,

    Ramin

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