Automatically Prompt Satisfaction Rating on mobile SDK

6 Comentarios

  • Pavel Kolpakov

    Hey, I suppose that it still doesn't work, and it is critical, becuase CSAT isnt correct (its could be sent manually only to satisfied customers). How others manage to bypass that?

    1
  • Schuyler Weinberg

    Hey Zendesk, has any thought been given to this request? It's really not ideal to not have feature parity between web and mobile on this, especially since many chat visitors are using mobile devices. The benefit of the in-chat CSAT is to have this in the same channel. The work around is ok, but we lose the benefit of real time and in channel ratings

    0
  • Pavel Kolpakov

    Need to wait for Zopim Chat 2.0 Mobile SDK, they promised that feature will be included.

    0
  • Max Brunner
    Zendesk Product Manager

    Hi there!

    Automated CSAT is in our roadmap for the Chat SDK v2. We don't have a precise date for the release yet, but we're right now actively developing the new version!

    Thanks for the feedback!
    Max.

     

    0
  • Anqyta R. Gupta

    when can we get this feature of rating Chat on Mobile App i.e. Android & iOS?

    0
  • Hernan Martinez

    I am also very interested on how the development of this feature is going. 

    0

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