Zendesk's chat used for fraudulent purposes

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2 Comentarios

  • Ramin Shokrizadeh
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    Hi there Timothee,

    Sorry to hear that you are dealing with spoofers/attackers. The Chat product have features like domain whitelisting that can prevent a bad actor to put your widget on a page you don't want it to be located on.

    However, there isn't much we can do from a product perspective to block new accounts from having a similar look and feel to your widget. 

    The best course of action is to reach out to us when you detect a website and we will pursue cancelling their account. You can reach out to us at support@zendesk.com for these scenarios.

    Hope that helps,

    Ramin

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  • Timothée Gros
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    Thank you Ramin,

     

    I will contact them right away.

     

    Have a great day 

     

    Timothee

     

     

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