Chat Transcripts to customer not in local time zone


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  • Ramin Shokrizadeh
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    Hi Kav,

    Thanks for sharing your feedback regarding the timezone preference in the transcript or ticket. Currently, there is no way to choose for the transcript to be in the timezone of the visitor's country (based on the IP)

    There is an exiting community thread on the request here:

    Please follow and vote that thread to get notified for if/when changes are made for the request. 




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