Chat Transcripts to customer not in local time zone


3 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Kav,

    Thanks for sharing your feedback regarding the timezone preference in the transcript or ticket. Currently, there is no way to choose for the transcript to be in the timezone of the visitor's country (based on the IP)

    There is an exiting community thread on the request here:

    Please follow and vote that thread to get notified for if/when changes are made for the request. 



  • JISL

    each and every programming language there is an option to customer timezone or customer have option to add change timezone. you can't say it is not possible. i think your developer team does not work properly. its very simple task.

  • Nicole Saunders
    Zendesk Community Team

    HI JISL - 

    For clarification, Ramin didn't say it wasn't possible; he said that functionality hasn't been added to the product at this point and encouraged users who are interested to participate in the product feedback request in order to get a sense of whether this should be prioritized. 



Iniciar sesión para dejar un comentario.

Tecnología de Zendesk