Department Chat Queue Limit

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4 Comentarios

  • Ramin Shokrizadeh
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    Hi Joseph,

    This is currently not possible. The workflow we generally recommend is using the chat rescuer trigger (pre-created in your account) to notify the visitor that you are busy and will get back to them via email on the missed chat.

    Have you tried using this already?

    -Ramin

     

    0
  • Juan Espinosa
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    Hi There!

    Any updates on this?  We'd like to launch chat again however as soon it opens, it's like opening the flood gates. We'd love to be able to set a limit to the queue so that does not drive up the "missed chat ticket creation" 

    1
  • Ramin Shokrizadeh
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    Hi Juan,

    There is no feature to hide the widget once the max limit has been hit. We recommend evaluating the important pages for your business so the floodgates don't open as fast.

    Alternatively, you can look at using the real time APIs in conjunction with the widget Javascript APIs to create custom code to see when to show/hide the widget based on the current number of chats in the queue. 

    -Ramin

    0
  • Ed Mikalunas
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    Adding a vote to this request. It would be great that if the limit is reached, it brings you to a form to create a ticket for contact so the customer doesn't need to wait in a long queue or assume chat is never available.

    0

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