As a department(company) I need to be able to cap the total amount of chats that can be in Queue at any given time.
- 10 chat agents handling 3 chats each = 30 chats currently handled
- 30 chats in Q, waiting for an available agent
- if 30 was my department max goal for the Q... I would need the 31st visitor denied access and possibly prompted with a message the reason why and to try again later.
Is this possible?
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