Visitors Lists

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2 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Laura,

    Thanks for sharing your request to store visitor session data even though they have not engaged in a chat.

    Currently, we only store session data when a chat or offline message is created. Can you let us know what you want to do with the visitor data who don't start a chat?

    -Ramin

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  • jack gettar

    Hi, i use zendesk on my phone with the zendesk app, when a visitors joins my site i get a notification at the top of my phone, or 'homescreen when phone is locked' regarding a new site visitor..

    However when I click on this notification it brings me to my zendesk app.. and it doesn't show the visitor in the visitor's list.. ( i tried this myself while i was still on my site ) so it couldn't be that the visitor has left that quick.. they ONLY show up when they initiate a chat with me first! 

     

    I'd like to see the visitor's and be able to send them a message before they sent me one!

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