I have the Zopim 's FREE account and can only log into the account ... But I can not log into the dashboard .
I've tried other browser's and always returns the same message.
"" This seems to be taking longer than usual . Click here to retry .""
I'm in Brazil and use windows 7 and has deactivated the antivirus 

• Ramin Shokrizadeh

  • 10 de mayo de 2016 02:08

  Zendesk Product Manager

  Hi FUNEART,

  Are you using ESET Nod32 on your computer? ESET actually has a bug with their protocol filtering that breaks services that require websocket connections.

  Here is the post on their site about it: https://forum.eset.com/topic/8355-protocol-filtering-breaks-websockets-after-update-at-5052016/

  Their team are aware of the issue and based on the post in their forums, a fix on their end should be released soon.

  In the meantime, you can temporarily disable protocol filtering.

  Thanks,

  Ramin

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