Numbers entered by agent become a Callto: hyperlink

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4 Comentarios

  • Bonnie Schofield

    ok, i've just realized that this is a feature of the browser, in this case Chrome. Not something that is controlled by Zopim.

     

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  • Bonnie Schofield

    When inspect the item within the browser there is the command:

    <a href="callto:1232312">1232312</a>

    So the question still remains -

    Is there anything we can do to prevent this behavior?

    Within a chat window, it is a terrible user experience for a link to be displayed that actually doesn't work and worst yet, causes the user to have to refresh the page in order to return to the chat session.

     

     

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Bonnie,

    Thanks for your feedback. We have an update going out later this week and out for all customers by Tuesday that should help you.

    If you add a # or other leading character before you enter a number, it will prevent it from becoming a link.

    Having the legitimate numbers stay as a link is important for both mobile and desktop traffic. Many visitors use Hangouts or Skype on their computer to make outward bound calls.

    So by next week you can send #123456789 and it won't become a link.

    Thanks,

    Ramin

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  • Bonnie Schofield

    Thanks for your response Ramin.

    While I understand the desire to have phone numbers become links for Skype and Hangouts it isn't a great workaround to have to expect our end-users to know and remember to insert a character in front of any number string they don't intend to be a phone number.

    We will document this and give it a try next week.

    Bonnie

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