Time spent per agent during a specific time period

2 Comentarios

  • Alexandre DRAGUT

    Hi Micah,


    I am interesting by your request. Did you find a way?


    Thank you

  • Gab
    Zendesk Customer Advocate

    Hi Micah,

    I'm afraid there is currently no option to filter your data to only show updates that were made within a specified date range. There's no attribute that can list the time stamp of each update on a ticket, so it wouldn't be possible to define a date range filter based on the each event timestamp. Sorry about this.

    Thank you!


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