Using the Zendesk Agent Workspace (EAP)

Mostrada

3 Comentarios

  • Stefan Eismann
    Acciones de comentarios Permalink

    Hi Lisa,

     

    I am a Zendesk admin and had one of my agents asking if it was possible to revert the ticket view to the previous one. In this article it's stated to match chats and arranged from oldest to newest.

    Is it possible to have newest to oldest with the comments fields on the top - ideally individually per agent?

     

    Thanks,

    Stefan

     

     

    0
  • Amy Lee
    Acciones de comentarios Permalink

    Hi Stefan, 

    We aren't able to revert by feature. You can opt out of the EAP if you would like to see the old version: https://support.zendesk.com/hc/en-us/community/posts/360031664614-Enabling-and-disabling-the-Zendesk-Agent-Workspace-EAP-

    0
  • Stefan Eismann
    Acciones de comentarios Permalink

    Thanks Amy.

    Do you know, if this will be added at a later stage?

    If not, can you (or I) file this as a feature request?

     

    Thanks again,

    Stefan

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk