How to get the most out of the Zendesk Community

Welcome to the Zendesk Community! We're really glad you're here!

Our Community is a vibrant place filled with great information and helpful people. Here are a few tips to help you make the most of it:

Read the Community Guidelines

Our primary goal is to make sure our Community is a friendly place full of useful content that helps you become a Zendesk expert. We've put together this Community Code of Conduct to ensure that everyone is on the same page about what that means. Go take a look! We'll wait.

Search first

We get hundreds of posts in our Community every day, so there's a good chance another member has had a similar question. Doing a keyword search to find existing posts helps to prevent duplicate posts and makes answers easier to find! You can even refine your search results to the Community, and then select the topic that's most relevant to your question.

Are you in the right topic?

Posting in the right place will ensure that your question or idea is seen by the people who are most able to help! Each Zendesk product has a Q&A, Product Feedback, and user tips topic. There are also topics for several languages, and an entire separate community for developers. These are all laid out on the community home page, just click on the "topics" tab.

Write a great subject line

The search in Help Center pulls from post subject lines as well as post content, so make sure your subject contains relevant keywords. Here's an example of great post subject:

And here's one that's not so great:

Optimizing your post's subject line makes sure it shows up in related searches, and helps other members understand what your post is about, at a glance! We might even go ahead and tweak the subject for you, to make sure you get the attention you need. We'll always leave a note when we do!

Give us the details

What seems like a fairly straight-forward question might actually be more complex than you think! The right answer may vary depending on the context of your question. Details help us get you that answer as quickly as possible, so be sure to include things like: your plan level, what you're trying to accomplish, and troubleshooting steps you've already done. Screenshots are super helpful, too!

Let’s get started!

If you’re not sure where to go first, here are a few posts that make great jumping-off points!

Share the love!

Did someone help you out or provide a great answer? Share the love and tell us what they did that was awesome in our Shout-Outs and Gratitude thread!