Ability To Leverage Channel "answer_bot_for_web_widget" in Triggers/Automations

4 Comentarios

  • Carlos Posadas
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    another vote for this feature request.  Need to be able to trigger for answer bot for web widget channel however it is currently not an available option.  

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  • Patrick Bosmans
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    Hello Aidan and Carlos,

    Thank you for the feedback and feature request.  To help our Dev Team understand the need for adding this condition, can you line out some example use cases where this would be useful?

    The better they can understand the impact and need for this feature, the more likely they will understand how best to implement it in the product.

    Thank you in advance!

     

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  • Carlos Posadas
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    For us it would the the same business use cases for other supported channels.  For example we would like to have these auto created/closed tickets be assigned to the correct group and form instead of the default form for our organization.  This will allow the ticket to be shown to the appropriate group.  

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  • Aidan Crosbie
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    For our team, we have a series of triggers that will no longer need be run. This can include native Zendesk actions, or pulling data from various sources. In the case of AnswerBot, these won't need to occur and having a channel via in triggers will allow us to close and optimize our environment.

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