I discovered from your support team that it's impossible to set the schedule of a case from your APIs. It's only possible from a trigger.
I find this very disappointing to not be able to do everything from your APIs. In my case I have an external automation injecting various information into our tickets and I wanted to set the Schedule to be able to leverage the SLA feature with business hours. As I am not able to do it, I will have to add a tag for every schedule and a trigger which is setting the Schedule if the tag is set and not the Schedule. As our company SLA is based on our customers timezone I will have to create as many trigger than the number of timezones we handle (And I will probably just create the 151 triggers matching the 151 timezone that Zendesk proposes to avoid to have to maintain this every time we have a customer on a new TZ).
That's a lot of settings (and probably an additional load on your servers) that could have been save by just allowing to set the schedule of a ticket your API.
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