Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands

7 Comentarios

  • Andrew Soderberg
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    Ulrich Spies I will work on an example HTML that you can use as a starting point. I should be able to have this done and posted by early next week (after the Thanksgiving weekend).

    Andy

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  • Nicole - Community Manager
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    Thanks so much for sharing this, Andrew! We'll be sure to highlight it in this month's Community roundup!

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  • Ulrich Spies
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    Hi Andrew, thanks for sharing this awesome solution to show multiple brands within Zendesk email templates. Would you be so kind to send one sample ready to copy into the overall email template in order to make it work properly?

    Thanks in advance!

    Best,

    Ulrich

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  • Andrew Soderberg
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    Ulrich Spies Below is a link to download my Zendesk Multibrand email template for use with this How-To. There are 3 versions: 1. Simple commented template for two brands. 2. Simple uncommented template for 3 brands. 3. A detailed HTML 2 brand template based upon what we use for our Zendesk brands.

    This third template is for web developers to get a sense of the complex layouts that are possible. This third template is also tested to have the chosen layout to work with Microsoft email clients. 

    Note that if/when you load them in your browser to view, you will see all the brands' email tops and bottoms as your browser does not parse the unique Zendesk tags that control which brand's top/bottom wrapper is used for a given brand's email.

    https://www.dropbox.com/s/vn2xlkyjsmggj38/Zendesk%20Multibrand%20Email%20Templates.zip?dl=0

    All my best,

    Andy

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  • Jennifer Rowe
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    That's awesome, Andy. Thanks for providing the examples!

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  • Stuart Warren
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    I have managed to set up multiple brands and everything is working great. However, when it comes to Gmail, the images seem to be broken. I am using SVGs for the images and have read online this could be the issue. Has anyone else experienced this before? 

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  • Andrew Soderberg
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    Stuart Warren Doing a search for 'Gmail not displaying SVG images' I find these articles that confirm that Google doesn't support SVG images:

    https://stackoverflow.com/questions/32981760/is-there-a-trick-to-display-svg-images-in-gmail

    https://stackoverflow.com/questions/20815613/svg-images-blocked-by-gmail-proxy/21064771#21064771

    This is not a Zendesk issue, but a restriction by Google not supporting SVGs in Gmail. 

     

     

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