Limit number of visitor path links
RespondidaWe have some code to add internal support links for our support agents in the agent chat interface, using the https://developer.zendesk.com/embeddables/docs/widget/chat#updatepath API method.
This is really useful for agents but sometimes during a long chat session it will create a too many links. Is it possible to add API functionality for clearing/removing old visitor path links, or somehow get the current number of links in the visitor path to prevent more from being created?
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Hi Roman,
Thanks for sharing your feedback and I understand the problem, especially for when you embed the widget inside of your product and tracking long sessions.
Currently, it is a limitation of the product and there is no workaround today. We are working on more customisation of the apps space for our vision of omni-channel support and you will hear more about this experience later in the year.
Unfortunately, there is nothing today that would stop the events from being populated or to get the current number of events.
-Ramin
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Thanks for the prompt feedback Ramin. I hope it's something you can consider for the future as you build out the API further.
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So can we get last visitor path links, now?
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