Why can't agents view calls in queue?
RespondidaIt doesn't seem like it's possible for agents to view the calls waiting in queue. What am I missing?
Thank you!
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Hey Chip,
Only Admins on the account would be able to see this dashboard unless you have custom roles which is available on the Enterprise plan. You can actually find out more information in the following article: Analyzing call activity with the Talk dashboard
Let me know if you have any other questions!
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