Reporting on Customer location.

3 Comentarios

  • Louise Dissing

    Hi Sarah,

    You would be able to create a report as so:

    Dataset: Support Tickets [Default dashboard]

    Metric: COUNT(Tickets)

    Column/Row: Requester Locale

    With a report setup like that, you'd get the number of tickets from the locales, they've been requested from.

    I hope this answers your question :-)

    #helpsome regards,
    Louise Dissing
    Team Lead @

  • Sarah Anscombe

    Hi - this does not actually give the customer's location. I was sent this response:

    Hi Sarah,

    Thank you for your response! I checked with one of our Explore experts on this and unfortunately this isn't a way to capture customer location in Explore. The attributes I included in my previous response capture the Locale ID which is essentially the language codes listed here which I apologize that it wasn't quite what you were looking for.

    I'm going to mark you request as internal product feedback and I also recommend posting in our Explore Product Feedback Community to let our Product Managers know why this feature would benefit you and your business. Other users are able to upvote this and comment if they've found successful alternatives.


    This is shown in Insights as a map but not captured in Explore. Will this be available once Insights has been removed?

    Thank you

  • Brett Bowser
    Zendesk Community Team

    Hey Sarah,

    Our Explore product managers are looking into ways to ensure feature parity between Insights and Explore. We don't have any information on if this particular attribute will carry over or when it would become available. That being said, I will pass your feedback along to our PM's so they're aware of this need.

    Thanks for taking the time to share this with us!


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