I can't find any updated information on this issue beyond the following article: https://support.zendesk.com/hc/en-us/community/posts/115006206787-Forward-Call-to-a-landline-or-mobile-phone?input_string=Call%20forwarding
My hope is that Zendesk has updated its functionality after 2 years to match what every call center system is capable of doing.
We ported our numbers over assuming we'd have the ability to forward a specific number if we ever needed to, which again is possible with any other system.
I hope there is a solution that I'm missing.
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