Option for percentile as aggregator

6 Comentarios

  • Job Thomas

    💯 it's odd that this is missing as an option

    2
  • Fernando

    +1!!

    Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).

    2
  • Kyle O.

    +1

    My favorite report takes different percentiles of response times at factors of 10. It's my favorite way to determine how widespread a problem is.

    0
  • Simone Pace

    +1

    It was possible to do this with GoodData but not anymore in Explore.

    This is a MUST HAVE in reporting, full stop.

    Just image a company with agreements on SLA based on percentile and now they can't report anymore this to their customer.

    If I was payed based on my SLA I rather would change the ticket system.

    0
  • Chris Wilson

    +1!  This is VERY much needed, especially when looking at datasets that are very different between Median and Averages.

    0
  • Armando Romo

    I can't believe Zendesk doesn't have this. We're reverting back to Google Sheets.

    0

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