Is it possible to add header and footer to an article that is independent of the article content?
Is it possible to add header and footer to an article that is independent of the article content?
The reason this is important is that Google search shows the first xx characters and answer bot looks at first xx characters to match problem to article. But, currently, we use a header on our articles. We don't want this header factored into the search or problem matching.
In addition, if we want to change this header, the change would automatically be updated to all articles in the KB. Right now, we have 5700+ articles and changing a header means changing each and every article
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Hello Mary,
So anything that is in the body of the page is going to be picked up by Answerbot. Though it sounds like you may be trying to accomplish a task that requires a little bit more information for you so I'm going to convert this into a ticket so one of our support agents can assist you further.
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