Internal Notes being sent to Customer
RespondidaWhen replying to the ticket generated by the Discord integration, the end-user is being sent the internal notes left through the support channel.
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screenshot your trigger please
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I'm not quite sure what you mean. I enter the notes in the "Internal" section of the Support ticket on Zendesk, and marked the case as solved. It then sent the internal notes I entered to the discord DM.
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the trigger is what will push your notes to discord via json API
my trigger looks like this which only sends public comments
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I hope this helps
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You my friend, are amazing. Thank you!
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No worries :)
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Hi Josch,
If I have put a customer's name in CC list, and If I have used the below in my conditions
Action is as below
Would the customer in CC list still receive the internal update done ?
Thanks
Lohith S
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No the CC shouldn't receive the internal
only public
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