Internal Notes being sent to Customer

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8 Comentarios

  • Josch Mercer
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    screenshot your trigger please

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  • Tylegn
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    I'm not quite sure what you mean. I enter the notes in the "Internal" section of the Support ticket on Zendesk, and marked the case as solved. It then sent the internal notes I entered to the discord DM.

     

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  • Josch Mercer
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    the trigger is what will push your notes to discord via json API
    my trigger looks like this which only sends public comments


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  • Josch Mercer
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    I hope this helps

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  • Tylegn
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    You my friend, are amazing. Thank you!

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  • Josch Mercer
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    No worries :)

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  • Lohith S
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    Hi Josch,

    If I have put a customer's name in CC list, and If I have used the below in my conditions

    Action is as below

    Would the customer in CC list still receive the internal update done ?

     

    Thanks

    Lohith S

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  • Josch Mercer
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    No the CC shouldn't receive the internal
    only public

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