• Josch Mercer

  • 25 de julio de 2019 00:43

  screenshot your trigger please

• Tylegn

  • 25 de julio de 2019 00:48

  I'm not quite sure what you mean. I enter the notes in the "Internal" section of the Support ticket on Zendesk, and marked the case as solved. It then sent the internal notes I entered to the discord DM.

   

• Josch Mercer

  • 25 de julio de 2019 00:51

  the trigger is what will push your notes to discord via json API
  my trigger looks like this which only sends public comments
  
  
  

• Josch Mercer

  • 25 de julio de 2019 00:51

  I hope this helps

• Tylegn

  • 25 de julio de 2019 00:53

  You my friend, are amazing. Thank you!

• Josch Mercer

  • 25 de julio de 2019 00:54

  No worries :)

• Lohith S

  • 15 de agosto de 2019 17:31

  Hi Josch,

  If I have put a customer's name in CC list, and If I have used the below in my conditions

  

  Action is as below

  

  Would the customer in CC list still receive the internal update done ?

   

  Thanks

  Lohith S

• Josch Mercer

  • 16 de agosto de 2019 00:49

  No the CC shouldn't receive the internal
  only public

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