Disable customers' ability to edit/delete their credentials on Chat
RespondidaOur agents rely on customers' information to pull from their request submissions in order to provide them with the most tailored customer support experience and to drastically reduce response times. When customers can edit their information, we can't easily find them in our system and it takes so much longer to get them the answers they need. We would like to have the option to disable customers' ability to edit/delete their credentials on Chat.
-
Comentario oficial
Hi Laura,
If you use authenticated visitors in the widget, they will not have the option to edit their information.
You can learn more about authenticated visitors here: https://support.zendesk.com/hc/en-us/articles/360022180994-Conversation-history-authenticated-visitors-in-Chat-widget
Thanks,
Ramin
-
Hi Ramin,
Thanks, that's good to know! FYI, one of your agents had just told me that my request was not currently possible and that I should submit a product request.
-
I will leave a note on the ticket so the agent is aware for their awareness, sorry you didn't get the help you needed when reaching out to our support team.
Iniciar sesión para dejar un comentario.
3 Comentarios