Add send box button in chat widget
RespondidaHi, we got many feedback from our customers, when they contact the live chat, they are unable to send message due to no send box button, so they can not send message, only fill in their words in the comment, please add the send box in the chat widget.
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Hi Melissa,
Thanks for sharing the feedback. On mobile, we do include a send button but choose to not do it for desktop since our studies show most people will hit return to send messages.
If you want a send button on desktop, you will need to build a custom widget using the Web SDK: https://api.zopim.com/web-sdk
We created a sample code library that is open sourced and it has a send button so your developers can understand how the Web SDK works: https://github.com/zendesk/zopim-chat-web-sdk-sample-app
-Ramin
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Agree that this would be useful for us. Our audience skews older and it is not obvious to them that enter = send.
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@Ramin Shokrizadeh What about for the new web widget? I can't find this option in the API documentaion anywhere.
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Bradley Weismann the Web SDK is separate from the Web Widget, you would build a custom widget and using the Chat Web SDK for the chat component of the experience.
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