The contact form in the Web Widget doesn't allow for certain custom ticket fields. Regex fields, date fields and multi-select fields are not shown when using custom ticket fields with the Web Widget.
There are three main problems with this inconsistency:
- Tickets / ticket fields vary according to the channel used. (--> confusion situations for agents and end-users)
- Mandatory information is not requested. (--> affects FCR)
- Certain Forms are rendered meaningless due to lack of information
Would it please be possible to add this to your backlog?
Thanks in advance,
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