Dear EAP Team,
we´re not quite sure how to reproduce but our idea is.
Agent A get a chat and transfer it to Agent B
Agent B end the chat and convert into Ticket
The Tab by Agent A seems still open as "Chat" and not updated.
If Agent A try to send something it just show "Resend" and always fail
If Agent A try close Tab, it can also not close Tab.
We´ve create some video for reference for you.
I´ve send you link via E-Mail. Thanks!
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