Dear EAP Team,
a very important feature for us to assign Chat licenses to Agents is following.
Use case is, that we start a Chat with customer and he "End Chat / leave Chat".
At this moment chat is convert into Ticket.
Would it be possible, that Zendesk Workspace can indicate that customer is on "Support Portal" and we can chat with him from ticket instead of Mail reply?
Right now we found customer start chat again and create a new chat ticket.
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