Zendesk Support - Mark comment as solution

2 Comentarios

  • Nicole - Community Manager
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    Hi Joachim - 

    Thanks for sharing your feedback. We'll keep the post open so that others can up-vote and add their detailed use cases in the comments, to help us gauge interest and impact of this idea. 

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  • Joachim Van der Goten
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    Hi Nicole,

     

    Thank you.

    In our case, some customers request monthly reports on all tickets logged, the resolution time and the final solution description.

    The last one is currently not possible and needs to be manually traced. 

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