Show article category in reporting

7 Comentarios

  • Samuel Mosher

    This would be helpful for us to break up analytics by team responsible for the content. We can pull section information, but not categories. It is possible to obtain this data by creating custom attributes by manually grouping together section IDs, but having access to Category in Explore would make this easier.

    1
  • Kevin Montgomery

    This would be a really helpful improvement.  We have our help center categorized by the products we offer to our clients.  I would like to be able to report out on article views by the overall product (category) rather than the sections.  There are a lot of sections so it makes reporting on product category difficult.  

    1
  • Alex Duffey

    It makes no sense to me that you can filter by section but not category. Please add this. It would be EXTREAMLY helpful for us with our reporting of internal vs external KB.

    1
  • Orsolya Forster
    Zendesk Product Manager

    Thanks Vitaly Zhidkov and everybody for sharing your feedback on article categories.

    I agree that having the category filter would be a valuable improvement and would make your data grouping easier on the dashboard. Therefore, this additional filter is definitely on our radar to add to the current dataset. I will update the post once we have a more precise timing to share.

    Many thanks for your contribution!

    1
  • Ingrid MARIOTTI

    Thanks a lot 

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  • Ingrid MARIOTTI

    Hi Orsolya Forster

     

    Do you have some new's about category ? 

     

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi Ingrid MARIOTTI,

    Thanks for your question. We're currently working on new dashboards in Explore such as the Search Analytics and Community Engagement reporting, so we can provide access to all Guide data in a single platform. According to our plans, we will be able to iterate on the Knowledge Base dashboard next year. Once we have the category filter on our roadmap, I will update this community thread.
    Kind regards!

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