Our support team operates with a huge amount of templates, also we have translated templates in nine languages. That's why I've tried to divide them at least by language with the help of Contextual Workspaces. Relevant macros look just great before you tried to search the template by its name. Then zendesk will search it not only within Relevant ones but within all the base, suggesting templates with the same name but with different language mark. It would be great to add an option that if you are using the Contextual Workspace in the ticket, then you'll be able to search templates only within the Relevant macros when you are typing in the "Apply macro" form.
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