I have created a decimal type custom field for agents to enter worktime for the ticket. For example 0,25 is entered for 15 minutes and 1 for 1 hour. Finnish delimeter is a "," comma and some other counties use "." dot. This introduces a problem with powerbi reports, which get invalid data. Both delimeters are allowed in the Zendesk field and I would need it to be restricted to only the comma that we use in Finland. Can it be restricted anyhow? Our localization is set correctly, but it does not seem to apply to custom fields.
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