Hello Zendesk team,
We want to implement different CSAT survey in our Zendesk, but it seems the dissatisfaction reasons can't change.
Whereas we want an entire different CSAT survey considering the customer typology.
We know that: we can change the initial content of the CSAT survey with automation. But we can't change the reasons. It is the same reasons even if the survey is different.
Is there any ETA about this?
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