Interactive Emails for the Customer

3 Comentarios

  • Nicole - Community Manager
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    Hi Brandon -

    Thanks for the idea. How frequently do you think you would use this, and what impact would it have on your business?

    0
  • Brandon Bishop
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    Hi Nicole

     

    In my mind this can be used in every implementation. It can be a great way to send tickets generated from emails to the correct group of agents to resolve as quickly as possible.

    0
  • Git-Zen
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    Hi Brandon and Nicole -

    We are actually in the process of completing a Zendesk Marketplace app that does exactly what you are looking for - you will be able to add linked buttons inside of your triggered HTML email responses that can take actions on the ticket that you can define, such as setting a field value, solving the ticket, adding a "canned" comment, etc.

    I will re-post here when the app has cleared Marketplace approval, I am sure that we will have a trial available so that you can see if it suits your needs. 

    Thanks!

    Dave
    Git-Zen
    Acenerate LLC

    0

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