Interactive Emails for the Customer

4 Comentarios

  • Nicole S.
    Zendesk Community Team

    Hi Brandon -

    Thanks for the idea. How frequently do you think you would use this, and what impact would it have on your business?

  • Brandon Bishop

    Hi Nicole


    In my mind this can be used in every implementation. It can be a great way to send tickets generated from emails to the correct group of agents to resolve as quickly as possible.

  • Acenerate

    Hi Brandon and Nicole -

    We are actually in the process of completing a Zendesk Marketplace app that does exactly what you are looking for - you will be able to add linked buttons inside of your triggered HTML email responses that can take actions on the ticket that you can define, such as setting a field value, solving the ticket, adding a "canned" comment, etc.

    I will re-post here when the app has cleared Marketplace approval, I am sure that we will have a trial available so that you can see if it suits your needs. 


    Acenerate LLC

  • Acenerate

    Hi Brandon and Nicole -

    We wanted to let you know that our new Marketplace app "Klick-Zen" has been approved and is now available in the Zendesk marketplace!

    Klick-Zen enables you to create actionable Zendesk ticket buttons for your customers to use to take a variety of actions upon a ticket, including the ability to update a custom ticket field.

    For more details, please visit the Klick-Zen website:


    Thank you!


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