I would like to suggest functionality that allows you to add clickable buttons to an email sent to a customer, when the customer clicks on the button it updates the specified ticket fields :
e.g. A customer logs a ticket, an auto response is sent out to confirm the receipt of the ticket. There should be clickable buttons where the customer will confirm whether the query is 4G or 5G related, this will then update a ticket field called “Product” to 4G or 5G based on what the customer clicked.
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