Currently, I have a Problem ticket with about 300 incident tickets linked to it.
In the same way that you can export a View as a CSV file, I'd love the ability to export a Problem ticket as a CSV file. So that way, you can view all the data (number of tickets, organization, satisfaction, time sent, etc.).
This sort of feature would allow us to analyze a specific technical issue that was widespread, see how we responded, and implement improvements for the future.
Since there is no feature for this currently, are there any suggested work arounds for this in the meantime? And, is this sort of feature on the roadmap to be added in the future?
Iniciar sesión para dejar un comentario.