I'm surprised to see a feature request - that was open for more than 10 years - suddenly get shut down, even though people keep sharing their need for the feature.
Ticket tagging is very important to my support organization. We need accurate data for accurate reporting in order to make proper business decisions. We frequently notice tickets that haven't been tagged correctly. It is not satisfying to me that a Zendesk Admin can't update those tickets.
However, I'd like to upvote this feature request.
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