I've been in touch with Zendesk who have let me know that there is no way to split out create/edit & delete for the end user management option.
We need to allow agents the ability to create new users so they can send an email, however allowing the option to delete is a massive risk! This option should be separate to edit/create as once deleted you can't recover!
It would be great if we could have these options updated to reflect the permission we allow our frontline agents:
Edit & Create
Edit & Create & Delete
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