ZenDesk Automation: Change Status Based On Follow-Up Date

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5 Comentarios

  • Pedro Rodrigues
    Community Moderator

    EDIT: previously posted with both conditions = 1, but the following is likely better

    Hi John, I've tried this with two conditions (under 'ALL'):

    • Follow-up Date is within the next 0 days
    • Follow-up Date is within the previous 1 days

    This means that if I have a ticket whose date is today the 27th...

    ...those conditions will include it:

    I've tested this while having two other tickets whose dates were the day before, and the day after.

    Hope this helps!

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  • Richard Heindl

    tried that in a similar way but could not make that work. 

    @ John Hendrock

    Could you make that work for you and which was the set-up you managed it to work properly?

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  • Brett Bowser
    Zendesk Community Team

    Hey Richard,

    Any chance you could provide a screenshot of the automation/trigger you set up so we can take a look?

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  • Richard Heindl

    Hi Brett, 

    Finally the following set up of the automation made the feature work: 

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  • Brett Bowser
    Zendesk Community Team

    Looks great Richard :)

    Glad you were able to get the automation working correctly on your end.

    Cheers!

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