Zendesk chat & Ticket, pass custom values to the created ticket.
RespondidaIntegrated with zendesk chat & Ticket, in whick Zendesk creates the ticket for the chat.
In our case we want some additional custom fields related to the client for the created ticket from chat.
Ex: "SALES_PERSON":"XXX", "FIRST_INVOICE_DATE":"12 Dec 2001", "CS_HAND_OVER_DATE":"8 Jun 2001","PLAN_UPGRADE":"Yes".
So when the ticket is created from chat, we want to pass above values to the chat so that it is available in the ticket created
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Hi Ashwini,
Currently, you can use tags on the chat for those values and it will get passed down to the ticket once the chat ends.
Have you tried doing this already?
Cheers,
Ramin
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Hi Ramin,
Thank you for your support.
I think tags will not solve my issue.
I want to pass multiple key and valuesEx: key "SALES_PERSON" and value "Anil Kumar"
{"SALES_PERSON": "Anil Kumar",
"FIRST_INVOICE_DATE":"12 Dec 2001",
"CS_HAND_OVER_DATE":"8 Jun 2001",
"PLAN_UPGRADE":"Yes"}
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Sounds like you want access to custom ticket fields from the chat interface. Currently, we have no plans for this in the immediate future but we are looking to further integrate Chat into the Support experience.
The only option in Chat today is using tags or push to your own datastore and build a private app in the Chat dashboard to display the custom data.
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