IVR option for routing to external number


1 Comentarios

  • Brett Bowser
    Zendesk Community Team

    Hey George,

    There's no IVR option available that will allow a user to enter an external number instead. An Admin on the account would need to set up an external number as the IVR option for a user to call out to as shown in the screenshot below:

    Let me know if you have any other questions.



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