I've got the following question and can't figure out just yet if this is possible using an app or by default in ZD or if I need to add JS for this. Maybe one of you has faced a simular issue and has the solution.
I've got about 10 agents which should be able to acces tickets to all groups except 2. They aren't added to those 2 exclusive groups so that works by choosing for
Issue arises because now these agents are Assignees in every group (except the 2 exclusive) which results into tickets been assigned the the right agent but in the wrong group. Is there a way to hide assignees from specific groups but keep them visible as assignees in the right groups?
I know about the Assignee Mask App or the Assignment Control but these seem to be hiding a complete group and/or user. I would want to specify by agent id's which group he/she should be visible in and in which not.
All help is much appreciated. Thanks in advance!
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