Total away time/Total Available time/Total online time is currently not an available roll up metric in ZenDesk for a dashboard in Explore. I would like that to be a metric not just for the day in the talk agent board under agent activity, but be able to pull that based on selected time frame in Explore. Ensuring Agents are on when they are suppose to be and holding them accountable is call center basic 101. The daily dashboard is not easy when you have many agents and some that work remotely- having to click on the "more" in agent activity is daunting and the data is gone the next day. All metrics you have in the agent activity in Talk should be an available metric in Explore
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