I've added custom user fields to our zendesk end users. They are quite essential for our workflow as they allow integration from Zendesk to the rest of our systems. I'm just getting familiar with the mobile app for zendesk support and when I view a user I cannot see the custom user fields configured for them.
Is it possible to configure this somehow? Or is it on the backlog for the mobile app? It would be great for our support agents to be able to support our users on the go.
Iniciar sesión para dejar un comentario.