Calculate 2 calculated metrics
Hi, I have a problem when I want to divide two of my own metrics. I want to get a result from this kind of formula : a/(b/c)
while a is a metric for each assignee name and b is sum of a and c is total of assignee name
I already have 2 metrics, lets call it metric 1 for a and metric 2 for (b/c)
And when I want to divide metric 1 with metric 2, the calculation can't be saved.
Heres the calculation for metric 1 :
IF ([Comment present]) AND ([Update ticket status  Unsorted]="Solved") THEN [Ticket ID] ENDIF
And for metric 2 :
D_COUNT(metric 1)/c while c is reffering as above
Then I create another calculation for metric 3 :
VALUE(metric 1)/VALUE(metric 2)
and it shown nothing
Kindly tell me, did I use a wrong function for metric 2 or 3, bcs for metric 1 is already correct and the result is valid.
Thank you.

Hello Makmur,
Looks like your question was answered in this post here!
Best regards.

Thank you Devan.
Can I ask you, where can I find explanation for all field and function in zendesk explore?
I mean function like SUM, VALUE, D_COUNT, COUNT etc not the functions shown in calculation field.
Thank you

Hey Makmur,
The only Functions reference guide we have available is located here which I believe you've already located: Explore functions reference
Let me know if you have any other questions!

Thank you Brett!
Actually, right now I want to count time spent in each update. Since there are field like [Update  Hour] , [Ticket Updated  Hour] and [Field changes time  Hour] which I don't really know the differences between these field, so I just want to search all explanation for each field.
Also, one more question, can we get a time spent for a tag?
Thank you.

Makmur
Unfortunately, it is not possible to find the time spent for a tag.
In the Ticket Updates dataset, attributes under:
 Ticket Field Update Values
 Text Field Changes
 Time  Ticket Update
Refer to the field changes throughout the life of the ticket. These are the events that you see when looking at the changes to a ticket in Support.
I would suggest taking one active ticket and creating a sample report.
Metrics
 Count (Tickets Created)
Rows
 Ticket ID
 Update Timestamp
 Update Date
 Update Hour
 Update ID
 Changes Field Name
 Changes Previous Value
 Changes New Value
You should be able to match the report to the events you see in support.
You can find the full Support attribute reference here.

Thank you so much Graeme!
After many try, I got the function for my equation, which I used Fixed calculate metrics for divider part (b/c)
But there is still one more problem, this fixed metrics can not change into any filter. Unfortunately, I should create a report for this in every month, which I must use time filter and the metrics doesn't bulge.
So is there any function or command to create this calculation in explore?
Thank you.
Iniciar sesión para dejar un comentario.
6 Comentarios