Talk icon
RespondidaWe have Talk Lite and am struggling to remove the function from our knowledge base. We want to keep the subscription, but just not implement it yet.
In my admin:
-> Widget
Talk is toggled off
-> Talk
has yellow Get Started button
In the top right-hand-corner of admin, I have a telephone icon which I can have settings as below. Don't know if this is related. We have contact form and chat all toggled off.
- online
- away
- offline
I don't know how to remove this phone icon. Have two tickets with Zendesk, but they don't seem to know what to do.
Link to our knowledge base is https://utilmate.zendesk.com
telephone icon at the bottom right hand by the "help" button
-
Hey Tracey,
Do you have multiple Zendesk accounts up and running? I wonder if your developer team set up some custom code in your theme that is showing this Talk icon even when it's disabled in the widget settings.
If your Help Center is public, any chance you could send us a link to where this icon is showing so I can see if I can replicate from my end?
Let me know!
-
Thanks Brett, I've resolved this issue but not sure how to mark it resloved.
-
I've marked it as answered for you Tracey :)
If you don't mind me asking, what fixed the issue for you?
-
Sure, it was in the skin that I had purchased (in a weird spot...)
Iniciar sesión para dejar un comentario.
4 Comentarios