We have Talk Lite and am struggling to remove the function from our knowledge base. We want to keep the subscription, but just not implement it yet.
In my admin:
Talk is toggled off
has yellow Get Started button
In the top right-hand-corner of admin, I have a telephone icon which I can have settings as below. Don't know if this is related. We have contact form and chat all toggled off.
I don't know how to remove this phone icon. Have two tickets with Zendesk, but they don't seem to know what to do.
Link to our knowledge base is https://utilmate.zendesk.com
telephone icon at the bottom right hand by the "help" button
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