Answer Bot - Show transcript to Chat agents

5 Comentarios

  • Jalle van Goor den Oosterlingh
    Community Moderator

    Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answer Bot has been. 

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  • Avery Tritch

    I am having this same issue currently, has this been resolved for you Jalle van Goor den Oosterlingh

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  • Jalle van Goor den Oosterlingh
    Community Moderator

    Hi Avery,

    This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!

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  • Saad Ullah

    Jalle van Goor den Oosterlingh Avery Tritch

    Do you guys resolved this? If yes can you please let me the solution what you guys did it.

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  • Michael Froeming
    Zendesk Customer Advocate

    Hi Saad,

    Jalle's been referring on using Answer Bot for Zendesk messaging. Here's a related article on how it works and to set it up: About Answer Bot for Zendesk messaging.

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