Create Trigger to Add tag when reassigning tickets to different group

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  • Pedro Rodrigues
    Community Moderator

    Hi Martin Hwang, it's definitely possible to achieve this with a trigger, by using the condition Group » Changed:

    Then you can add a tag as a trigger action:

    You can also create a more specific escalation model by using a specific trigger for each group (its viability will depend on the number of groups you have, of course):

    Hope this helps!

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