Chat only initializing for some users

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  • Ramin Shokrizadeh
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    Hi Shawn,

    Thanks for sharing the screenshots. It might be that the visitor who is seeing help center is banned in your account, either from the IP or the cookie.

    To test this hypothesis, get that user to try a different browser and also check if their IP address is listed under Settings--Banned.

    If User B is also using an ad blocker plugin that is preventing the cookie to be saved (which is required to establish a connection with our servers), it may also explain the problem for them.

    -Ramin

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