Alerts based on volume of new tickets.

3 Comentarios

  • Jasmine Lim

    I would love for this feature to be available, simply because this is pretty critical when it comes to monitoring the impact of a new product / fault. Even a notification based on the number of tickets in a View would be great.

    2
  • Andrew Kaptarenko

    This! So much this!

    We need a way to monitor what's happening in the account LIVE, since volumes can skyrocket in a minute, indicating a new issue with our product. 

    1
  • Rob Balderstone

    Yes that's a great addition. It would be easy to set up some tags with "Red Flag" keywords such as "error" "Site Down" etc - and have a custom view which includes those tickets. 

    0

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