I'd like to know if someone uses Zendesk to coach clients per email.
I'm not sure how to do that, I fear that when using the ticket system, that the emails from these clients get buried in "normal" support emails. Also it's possible that my answers get mixed up in the clients email systems, or get lost somehow.
It would be great if they could log in somewhere and see the emails online, and respond to them.
Also, is there also a technical way to restrict the word-count in the client's emails?
I would like to hear about the experiences you have.
Iniciar sesión para dejar un comentario.